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My friend Jesse arguing with dell:… - Artur Bergman [entries|archive|friends|userinfo]
Artur Bergman

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[Aug. 16th, 2007|02:37 pm]
Artur Bergman
My friend Jesse arguing with dell: http://www.openaid.org/2007/08/16/breaking-up-with-debbie-terrible-service-from-dell-financial/

It is quite amusing. I like the:

'As you can see, disputes do not require unanimous consent among all parties to exist. If they did, it would only result in a perpetual chain of letters between frustrated & dissatisfied consumers and the legion of financial services representatives committed to address their concerns. Do you want an endless loop of letters that saying “I dispute your dispute that my billing dispute with you is not a dispute”? I hope not.'

[User Picture]From: wildilocks
2007-08-17 05:43 am (UTC)
Hmmm, this may not go down well, but your friend seems to have missed something in his credit agreement: if you read the scans at the bottom of the page, about half way down on the third scanned page, it reads: "Please refer to your credit agreement which states, we will send you a billing statement for each monthly billing period as required by law. You agree to notify us if you do not receive any particular billing statement". Your friend does not refer to this fact, or the possibility that this may not have been in the agreement he signed. He just goes on about them not having sent him any statements, or even an original invoice - but surely he would have read the agreement he signed? [or did he... how many of us really read the terms and conditions?]. If that was in fact in the contract he signed, then he should have notified them when he didn't recieve a statement, shouldn't he? Honestly, if I knew I probably should have been paying something off but then didn't get a bill for it, I sure as hell would have been looking into it regardless of whether or not my contract stated it was my responsibility to inform them that I hadn't recieved a statement. If however, he did attempt to contact them in the past to tell them he'd not recieved any statements, he didn't mention this at all, and from what he has said I assume he just did nothing about it until he got a collection agent at his door. While his letter is quite amusingly written, it does sound as if he was probably in the wrong - regardless of whether Dell was complete crap at sending out statements, it looks like they covered their ass legally for just such a situation.
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[User Picture]From: crucially
2007-08-17 06:48 am (UTC)
Indeed. But he has been a customer with them for quite a while. This is a situation where companies should back down.
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